Customer Support Plans

Get more done with less with best-in-class technical customer support for all subscriptions under your account

  • Included Standard Support
  • FREE Onboarding
  • 24/7/365 Support Availability
  • Unlimited Ticket Requests
  • Knowledge Base self-help
  • Managed self-serve platform

Compare Customer Support Levels

Optimize your experience with support level add-on delivering faster response times, access to a wider range of support channels and expertise

Plan Details

Note: All managed subscriptions get 'Product Level Priority Support' by default. Please subscribe for 'Account Level Priority Support' here if required for all subscriptions

Standard

Included Free

Enterprise

Setup

Onboarding Period
1 Day
7 Days

Support

Support Availability
24/7 Standard
24/7 Rapid
Response Time
Critical -> Server & Services are Down
Moderate -> Server is UP and some servcies are down
Minimal -> Server and services are up. Service or change request
Critical: 2 Hours
Moderate: 8 Hours
Minimal: 12 business
Critical: 30 Mins
Moderate: 2 Hours
Minimal: 4 Hours
Support Requests
Unlimited
Unlimited
Support Channels
Knowledge Base
Tickets
Knowledge Base
Tickets
Live Chat
Phone
Dedicated Slack Channel

Acccount Management

Dedicated Specialists
Not included
Sales Account Manager
Technical Support Manager
Business Review & Capacity Planning
No
Monthly
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