Support Plans

buzinessware support specialists possess deep technical skills to plan, architect & manage your infrastructure needs

We’re a team of always-ready, always-accountable, always-helpful specialists who passionately support our customers 24/7/365

Our Support Plans ensure you get the tailored assistance your business needs

From FREE Basic Support Plan 1 to help get started quickly and effectively all the way up to our Enterprise Support Plan 4 where customers benefit from high-touch proactive/preventive services

SELECT YOUR PLAN

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Plan 1

Plan 2

Plan 3

Plan 4

Initial Onboarding
Setup & Migration 2 Hours 5 Hours 10 Hours 25 Hours
OS Hardening Checked Checked Checked Checked
Ongoing Support
Support availability 24/7 24/7 24/7 24/7
Response time - non critical <8 hours <4 hours <2 hours <30 mins
Additional System Admin Tasks - 2 hrs / month 5 hrs / month Unlimited
Routine Patch/Kernel updates - Checked Checked Checked
Proactive Monitoring
Service monitoring - Up to 2 Services Up to 5 Services Custom
Performance monitoring - - Checked Checked
Managed Security
Backup Management
(Cloud Backup purchased seperately)
- Initial Setup Ongoing Ongoing
Virus Protection - - Checked Checked
Ransomware Protection - - - Checked
Managed Firewall - - - Checked
Vulnerability Assessment - - - Checked
Reporting & Accountability
Monthly Performance Report - - Checked Checked
Dedicated Account Manager - - - Checked
Price FREE
41
USD / MONTH
136
USD / MONTH
or 20% of invoice which is higher
Contact Sales