At the end of the day, it’s all about the people behind the bare metal who deliver when it counts

buzinessware support specialists possess deep technical skills to plan, architect & manage your infrastructure needs 24/7

We’re a team of always-ready, always-accountable, always-helpful specialists who passionately support our customers 24/7/365. Our different support levels ensure you get tailored assistance as per your business needs ranging from FREE Basic support to help quickly and effectively get started to all the way upto Enterprise Support benefiting from high-touch proactive/preventive services

Basic

Business

Premium

Support Availability 8.30am to 6.00pm GST
Sunday - Thursday
24/7 24/7
Response Time - Non critical <8 hours <4 hours <2 hours
Extended Support Time - 2 hrs/month 5 hrs/month
Onboarding Support upto 3days (maximum 5 hours) upto 10days (maximum 10 hours) upto 15days (maximum 25 hours)
Patch updates -
Service Monitoring - Upto 2 Services Upto 5 Services
Application Performance Monitoring - -
Managed Backup Service
[Cloud Backup Plan need to be purchased additionally]
- Initial Setup Ongoing
Pricing FREE USD 42 /MONTH USD 139 /MONTH
or 20% of invoice which is higher