Terms & Conditions

1. Domain Registration & Transfer

Agreement

This Domain Registration Agreement ("Agreement") is between BUZINESSWARE FZCO as the sponsoring registrar, or acting as reseller for the sponsoring registrar identified in the WHOIS record which may be retrieved here ("we," "us," "our," "Registrar", BUZINESSWARE FZCO), and you, the person or entity registering a domain or domains through BUZINESSWARE FZCO. This Agreement explains our obligations to you and explains your obligations to us for various Services.

Selection of a Domain Name

You represent that, to the best of your knowledge and belief, neither the registration of the domain name nor the way it is directly or indirectly used infringes the legal rights of a third party and that the domain name is not being registered for any unlawful purpose.

Fees

As consideration for the services you have selected, you agree to pay BUZINESSWARE FZCO for registration, renewal or transfer, the applicable service(s) fees. All fees payable hereunder are non-refundable. As further consideration for the Services, you agree to: (1) provide certain current, complete and accurate information about you as required by the registration process and (2) maintain and update this information as needed to keep it current, complete, and accurate. All such information shall be referred to as account information ("Account Information"). By accepting this agreement, Customer warrants that the statements in your application are true.

Term

You agree that the Registration Agreement will remain in full force during the length of the term of your Domain Name Registration. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, and then the term of this Registration Agreement will be extended accordingly. This Agreement will remain in full force during the length of the term of your Domain Name Registration as selected, recorded, and paid for upon registration of the Domain Name. Should you choose to renew or otherwise lengthen the term of your Domain Name Registration, and then the term of this Registration Agreement will be extended accordingly. Should you transfer your domain name, or should the domain name otherwise be transferred due to another Registrar, the terms and conditions of this contract shall cease and shall be replaced by the contractual terms in force for the purpose of registering domain names then in force between SECOND LEVEL DOMAIN holders and the new Registrar.

Expired Domain Names

You agree that we may place our contact information in the WHOIS output for any expired domain name, as the failure to renew results in the immediate cancellation of registration and loss of all rights to the domain name. When you choose not to renew your domain name, you agree that we may, in our sole discretion, renew and transfer the domain name to a third party on your behalf as an Expired Domain Transfer ("ED Transfer").

Modifications to Agreement

You agree, during the period of this Agreement, that we may: (1) revise the terms and conditions of this Agreement; and (2) change the services provided under this Agreement. Any such revision or change will be binding and effective immediately on posting of the revised Agreement or change to the service(s) on our web site, or on notification to you by email as per the Notices section of this agreement. You agree to review our web site, including the Agreement, periodically to be aware of any such revisions. If you do not agree with any revision to the Agreement, you may terminate this Agreement at any time by providing us with notice by email as per the Notices section of this agreement. Notice of your termination will be effective on receipt and processing by us. You agree that, by continuing to use the Services following notice of any revision to this Agreement or change in service(s), you shall abide by any such revisions or changes. You further agree to abide by the ICANN Uniform Dispute Resolution Policy ("Dispute Policy") as amended from time to time. You agree that, by maintaining the reservation or registration of your domain name after modifications to the Dispute Policy become effective, you have agreed to these modifications. You acknowledge that if you do not agree to any such modifications, you may request that your domain name be deleted from the domain name database.

Modification to your account

You must login to https://platform.buzinessware.com with the username and password available with you to change any of your account information with us. Please safeguard your username and Password from any unauthorized use. In no event will we be liable for the unauthorized use or misuse of your account credentials

Domain Name Dispute Policy

If You reserved or registered a domain name through us or transferred a domain name to us from another registrar, you agree to be bound by the Dispute Policy which is incorporated herein and made a part of this agreement by reference. If the registered domain name belongs to the ".info" tld extension, you also submit to proceedings commenced under ICANN's Uniform Domain Name Dispute Resolution Policy ("UDDRP") and the Sunrise Dispute Resolution Policy ("SDRP")

Please click below links to get more details about dispute policies
https://www.icann.org/resources/pages/help/dndr/udrp-en
https://www.icann.org/resources/pages/dndr-2012-02-25-en

Domain Name Disputes

You agree that, if the registration or reservation of your domain name is challenged by a third party, you will be subject to the provisions specified in the Dispute Policy in effect at the time of the dispute. You agree that in the event a domain name dispute arises with any third party, you will indemnify and hold us harmless pursuant to the terms and conditions contained in the Dispute Policy. For any dispute, you agree to submit to the jurisdiction of the courts of Dubai, UAE.

ICANN policy

You agree that your registration of the second level domain name shall be subject to suspension, cancellation, or transfer pursuant to any ICANN-adopted policy, or pursuant to any registrar or registry procedure not inconsistent with an ICANN-adopted policy, (1) to correct mistakes by Registrar or the Registry in registering the name or (2) for the resolution of disputes concerning the SECOND LEVEL DOMAIN name. Further, you acknowledge that you have read and understand the Registrant Rights and Responsibilities as outlined by ICANN: Registrant Rights and Responsibilities

Restriction on registrar Transfers

For generic top-level domains governed by ICANN, you agree that you may not transfer your domain registration to another domain registrar during the first sixty (60) days from the effective date of your: (1) initial domain registration or (2) completion of a domain transfer into BUZINESSWARE FZCO. If you choose to utilize our transfer lock service, you agree to provide written authorization (electronic acceptance is acceptable) to BUZINESSWARE FZCO for the transfer of the domain to another registrar and agree to pay all fees that may be charged by BUZINESSWARE FZCO to effect the transfer. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer Policy (https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en).

For country-code top-level domains, as established by each registry, you agree that you may not transfer a domain to another registrar during the first sixty (60) days of the initial registration or after expiration of the domain. You agree your request to transfer your domain to another registrar may be denied pursuant to the Inter-Registrar Transfer Policy (https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en).

Agency

Should you intend to license use of a domain name to a third party you shall nonetheless be the SECOND LEVEL DOMAIN holder of record and are therefore responsible for providing your own full contact information and for providing and updating accurate technical and administrative contact information adequate to facilitate timely resolution of any problems that arise in connection with the SECOND LEVEL DOMAIN. You shall accept liability for harm caused by wrongful use of the SECOND LEVEL DOMAIN, unless you promptly disclose the identity of the licensee to the party providing you reasonable evidence of actionable harm.

Announcements

Registrar reserves the right to distribute information to you that is pertinent to the quality or operation of our services and those of our service partners. These announcements will be predominately informative in nature and may include notices describing changes, upgrades, new products, or other information to add security or to enhance your identity on the Internet.

Limitation of Liability

You agree that BUZINESSWARE FZCO will not be liable to you or any other person for any loss that may occur due to (a) any loss of registration of a domain name, (b) the use of your domain name, (c) access delays or access interruptions to BUZINESSWARE FZCO's registration system; (d) the non-delivery or mis-delivery of data between you and BUZINESSWARE FZCO; (e) events beyond BUZINESSWARE FZCO's reasonable control; (f) the processing of this application; (g) the processing of any modification to the record associated with your domain name, (h) the failure of you or your agent to pay any fees hereunder; or (i) the application of the dispute policy. Further, BUZINESSWARE FZCO will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if BUZINESSWARE FZCO has been advised of the possibility of such damages. In no event shall BUZINESSWARE FZCO's maximum liability exceed the total amount paid by you to BUZINESSWARE FZCO for registration of your domain name during the prior 3 years under the terms of this agreement.

Indemnity

You agree to indemnify, defend and hold harmless the Registry Operators, including .aeDA, Enom Inc. etc and their directors, officers, employees and agents from and against any and all claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or relating to the domain name registration. You further agree that this indemnification obligation will survive the termination or expiration of the registration agreement. Failure to provide those assurances may be considered by us to be a breach of your Agreement and may result in deactivation of your domain name and forfeit the right to privacy on a domain. A pro-rated refund will be issued to the payment method on file for the remaining unused service.

Transfer of ownership

The person named as registrant contact at the time the controlling username and password are secured shall be the owner of the domain name. You agree that prior to transferring ownership of your domain name to another person (the Transferee") you shall require the ‘Transferee’ to agree to be bound by all the terms and conditions of this Agreement. Your domain name will not be transferred until we receive such assurance along with the applicable transfer fee. If the Transferee fails to be bound in a reasonable fashion (as determine by us in our sole discretion) to the terms and conditions in this Agreement, any such transfer will be null and void.

Breach

You agree that failure to abide by any provision of this Agreement, any operating rule or policy or the Dispute Policy provided by us, may be considered by us to be a material breach and that we may provide a written notice, describing the breach, to you. If within thirty (30) calendar days of the date of such notice, you fail to provide evidence, which is reasonably satisfactory to us, that you have not breached your obligations under the Agreement, and then we may delete the registration or reservation of your domain name. Any such breach by you shall not be deemed to be excused simply because we did not act earlier in response to that, or any other breach by you.

No Guaranty

You agree that, by registration or reservation of your chosen domain name, such registration or reservation does not confer immunity from objection to the registration, reservation, or use of the domain name.

Disclaimer of Warranties

You agree that your use of our Services is solely at your own risk. You agree that such Service(s) is provided on an "as is," "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the Service(s) or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Information

As part of the registration process, you are required to provide us certain information and to notify us within seven (7) days of any change as such information changes such that our records are current, complete and accurate. You are obliged to provide us the following information (collectively, the "Registration Information"):

1. Your name and postal address (or, if different, that of the domain name holder);

2. The domain name being registered

3. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the administrative contact for the domain name.

4. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the billing contact for the domain name.

5. The name, postal address, Email address, and voice and fax (if available) telephone/mobile numbers of the billing contact for the domain name.

Domain Privacy Service

1.1 If you purchased domain privacy services ('Domain Privacy"), you agree that your Registration Information will be replaced in any public WHOIS search with information provided by Registrar as determined in its sole discretion (the "Private WHOIS Contact Information").

1.2 Although the Private WHOIS Contact Information will appear in any public WHOIS search result, you are solely responsible for resolving any and all monetary, creditor, or other claims that arise in connection with a legal or other dispute involving your domain name registration. Use of the Domain Privacy service in no way alleviates your obligation to provide valid and accurate Registration Information and to update and correct such information pursuant to the terms of this Registration Agreement.

1.3 The Domain Privacy service is NOT a general mail forwarding service. You agree that you will not provide any third party with the Private WHOIS Contact Information for the purpose of having such third party transmit communications to you. Registrar may immediately terminate the Domain Privacy service and, at its sole option, disclose the Registration Information in the event that you breach this Agreement.

1.4 Notwithstanding anything to the contrary, you agree that Registrar may, but is not obligated to, review and forward communications in connection with your domain name that it receives. You hereby authorise Registrar to receive, sort, open, forward, and destroy any and all Email sent to our address at our sole discretion. You specifically acknowledge that Registrar is not obligated but may forward to you certified or traceable courier mail (such as UPS or Federal Express deliveries), legal notices, or UAE postal mail; however, Registrar will NOT forward 'junk" mail or other unsolicited communications (whether delivered through fax, postal mail, or telephone), and you further authorize Registrar to either discard all such communications or return all such communications to the sender. You agree that: (i) postal mail may be forwarded via regular mail forwarding or scanned and emailed electronically to the email address listed in the Registration Information; (ii) emails will be forwarded to the email address listed in the Registration Information; and (iii) callers will be directed to use the mailing or email address listed on the Private WHOIS Contact Information and we will forward such mail or email pursuant to the terms of this section; we will not relay phone messages to you.

1.5 If any domain name for which you are using the Domain Privacy service is transferred to another registrar, Domain Privacy will automatically cease and no refund will be given for any unused portion of the service.

1.6  Failure to renew the Domain Privacy service while your domain name registration is still valid will result in the Domain Privacy being suspended, terminated or cancelled and your Registration Information will be displayed in any public WHOIS search.

1.7 Registrar expressly reserves the right, in its sole discretion and without any liability to you whatsoever, to suspend or cancel your use of the Service and/or reveal the Registration Information in any public WHOIS search or to any third party at any time without notice to you

a.  To comply with any applicable laws, rules, regulations or requirements, or with any subpoenas, court orders, official government inquiries or requests of law enforcement.

b. To comply with ICANN's Uniform Domain Name Dispute Resolution Policy

c. To resolve any and all third-party claims, whether threatened or made, arising out of your use of the Domain Privacy service, including without limitation, to avoid a dispute of any claim that the registered domain name violates or infringes a third party's trademark, trade name, or other legal rights;

d. In the event you breach any provision of this Registration Agreement or any other agreement you've entered into with Registrar, including, but not limited to, the Terms of Service;

e. To comply with the rules, procedures, or practices of the registry that governs the domain name extension receiving the Domain Privacy service and to protect the integrity and stability of the applicable domain name registry;

f. To avoid any financial loss or legal liability (civil or criminal) on the part of Registrar, its parent companies, subsidiaries, affiliates, shareholders, agents, officers, directors, or employees;

g. To prevent inappropriate activity that comes to Registrar's attention, including without limitation if you are using Domain Privacy to hide your involvement in illegal or morally objectionable activities, including without limitation, activities that are intended to or otherwise: (i) appeal purely to the prurient interests of third parties; (ii) defame, embarrass, harm, abuse, threaten, or harass third parties; (iii) violate laws of the United Arab Emirates; (iv) involve hate crimes, terrorism, or child pornography; (v) are tortuous, vulgar, obscene, invasive of a third party's privacy, racially, ethnically, or otherwise objectionable; (vi) impersonate the identity of a third party; (vii) harm minors in any way; or (viii) relate to or transmit viruses, Trojan Horses, access codes, backdoors, worms, time bombs, or any other code, routine, mechanism, device or item that corrupts, damages, impairs, interferes with, intercepts or misappropriates any software, hardware, firmware, network, system, data, or personally identifiable information.

h. Pursuant to paragraph 3.7.7.3 of ICANN's Registrar Accreditation Agreement ("https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en '), you agree that if you license use of a Registered Name (as that term is defined in the RAA) to a third party, you are nonetheless the Registered Name Holder of record (as that term is defined in the RAA) and are responsible for providing your Registration Information and for providing and updating valid and accurate Registration Information adequate to facilitate timely resolution of any problems that arise in connection with the Registered Name. A Registered Name Holder licensing use of a Registered Name according to this provision shall accept liability for harm caused by wrongful use of the Registered Name unless the Registered Name Holder promptly discloses the identity of the licensee to the party claiming violation or infringement of its rights.

Revocation

Your willful provision of inaccurate or unreliable information, your willful failure promptly to update information provided to us, or your failure to respond for over fifteen calendar days to inquiries by us concerning the accuracy of contact details associated with your registration shall constitute a material breach of this Agreement and be a basis for cancellation of the SECOND LEVEL DOMAIN registration.

Right of Refusal

We, in our sole discretion, reserve the right to refuse to register or reserve your chosen domain name or register you for other Services within thirty (30) calendar days from receipt of your payment for such services. In the event we do not register or reserve your domain name or register you for other Services, or we delete your domain name or other Services within such thirty (30) calendar day period, we agree to refund your applicable fee(s). You agree that we shall not be liable to you for loss or damages that may result from our refusal to register, reserve, or delete your domain name or register you for other Services.

Severability

You agree that the terms of this Agreement are severable. If any term or provision is declared invalid or unenforceable, that term or provision will be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties, and the remaining terms and provisions will remain in full force and effect.

Non-Agency

Nothing contained in this Agreement, or the Dispute Policy shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties.

Notices

Any notice, direction or other communication given under this Agreement shall be in writing and given by sending it via email. Valid notice shall only have been deemed to have been given when an electronic confirmation of delivery has been obtained by the sender. In the case of email notification to us at billing@buzinessware.com or, in the case of notice to you, at the Email address provided by you in your WHOIS record. Any e-mail communication shall be deemed to have been validly and effectively given on the date of such communication, if such date is a business day and such delivery was made prior to 6:00 p.m. GST, otherwise it will be deemed to have been delivered on the next business day.

Entirety

You agree that this Agreement, the rules and policies published by us and the Dispute Policy are the complete and exclusive agreement between you and us regarding our Services. This Agreement and the Dispute Policy supersede all prior agreements and understandings, whether established by custom, practice, policy, or precedent.

Obligation to Maintain WHOIS

Your willful provision of inaccurate or unreliable information, your willful failure promptly to update information provided to us, or any failure to respond to inquiries by us addressed to the email address of the registrant, the administrative, billing or technical contact appearing in the Whois directory with respect to a domain name concerning the accuracy of contact details associated with the registration shall constitute a material breach of this Agreement and be a basis for cancellation of the domain name registration. Any information collected by us concerning an identified or identifiable natural person ("Personal Data") will be used in connection with the registration of your domain name(s) and for the purposes of this Agreement and as required or permitted by ICANN or an applicable registry policy.

Revocation

We, in our sole discretion, reserve the right to deny, cancel, suspend, transfer or modify any domain name registration to correct a mistake, protect the integrity and stability of the company and any applicable registry, to comply with any applicable laws, government rules, or requirements, requests of law enforcement, in compliance with any dispute resolution process, or to avoid any liability, civil or criminal. You agree that we shall not be liable to you for loss or damages that may result from our refusal to register or cancel, suspend, transfer or modify your domain name registration.

Inconsistencies with Registry Policies

In the event that this Agreement may be inconsistent with any term, condition, policy or procedure of an applicable registry, the term, condition, policy or procedure of the applicable registry shall prevail.

Non- Waiver

Our failure to require performance by you of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

Force Majeure

You acknowledge and agree that neither we nor the applicable registry shall be responsible for any failures or delays in performing our respective obligations hereunder arising from any cause beyond our reasonable control, including but not limited to, acts of God, acts of civil or military authority, fires, wars, riots, earthquakes, storms, typhoons and floods.

.ae registration – Terms & Conditions

1. Registrar’s agency agrees and covenants to act as an agent for the .aeDA for the sole purpose, but only to the extent necessary, to enable the.aeDA to receive the benefit of rights and covenants conferred to them under the Registrant Agreement.

2.

Registration of Domain Names

2.1 A Domain Name Application must be in the form prescribed under the .aeDA Policies. The Domain Name must comply with the .aeDA Policies.

2.2 BUZINESSWARE FZCO and the Registrant do not have any proprietary right arising from:

2.2.1 the Registered Name; oral

2.2.2 the entry of a Domain Name in the Registry Database.

2.3 All personal information pertaining to the Registrant is held by the .aeDA for the benefit of the public of the UAE

3.

Registrant information

The Registrant grants to:

3.1 the .aeDA, the right to publicly disclose to third parties, all information relating to the Registered Names in accordance with the .aeDA Policies which are available on the .aeDA's website;

3.2 BUZINESSWARE FZCO, the right to disclose to the .aeDA Registry, all information which is reasonably required by the .aeDA Registry in order to Register the Domain Name in the Registry; and

3.3 the .aeDA Registry, the right to publicly disclose to third parties, all information relating to the Registered     Name to enable the .aeDA Registry to maintain a public Registry WhoIs service, provided that such disclosure is consistent with all relevant .aeDA Policies.

4.

Change of Registrar

4.1 BUZINESSWARE FZCO ensures that the Registrant can easily transfer Sponsorship of the Registered Names the subject of this Agreement to another Registrar in accordance with the .aeDA Policies. The .aeDA Policies include, but are not limited to, such matters as:

4.1.1 the maximum fees chargeable by the Registrar;

4.1.2 when fees are not chargeable by the Registrar;

4.1.3 the circumstances pursuant to which the Registrar must transfer the Sponsorship of the Registered Names the subject of this Agreement; and

4.1.4 the circumstances pursuant to which the Registrar does not have to transfer the Sponsorship of the Registered Name the subject of this Agreement.

4.2 In the event that:

4.2.1 BUZINESSWARE FZCO is no longer a Registrar; or

4.2.2 the Registrar's Accreditation is suspended or terminated; or

4.2.3 the Registry-Registrar Agreement (RRA) is terminated by .aeDA, the Registrant is responsible for transferring the Registered Domain Name the subject of this Agreement to a new Registrar in accordance with the .aeDA. Policies within 30 calendar days of written notice being provided to the Registrant by the.aeDA. In the event that the Registrar-Registry Agreement (RRA) between the .aeDA and the Registrar is terminated, the Registrar must not charge the Registrant any fee for the transfer of the Registered Domain Name the subject of this Agreement to another Registrar.

5.

Registrar’s obligations

5.1 BUZINESSWARE FZCO will immediately give written notice to the Registrant if:

5.1.1 BUZINESSWARE FZCO is no longer a Registrar; or

5.1.2 the Accreditation is suspended or terminated; or

5.1.3 the Registry-Registrar Agreement (RRA) is terminated by the .aeDA.

5.2 The .aeDA may post notice of:

5.2.1 the fact that the BUZINESSWARE FZCO is no longer a Registrar;

5.2.2 the suspension or termination of a Registrar's Accreditation; or Registry-Registrar Agreement

5.2.3 the termination of the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar on its web site and may, if it considers appropriate, give such written notice specifically to the Registrant.

6.

 Registrant’s obligations

6.1 Throughout the Term of the Registrant Agreement, the Registrant must:

6.1.1 comply with the .aeDA Policies; and

6.1.2 give notice to the .aeDA Registry, through the Registrar, of any change to any information in the Registrant Data.

6.2 The Registrant must not, directly or indirectly, through Registration or use of its Domain Name or otherwise:

6.2.1 Register a Domain Name for the purpose of diverting trade from another business or web site;

6.2.2 Deliberately Register misspellings of another entity's company or brand name in order to trade on the reputation of another entity's goodwill; and

6.2.3 Register a Domain Name and then passively hold a Domain Name Licence for the purpose of preventing another Registrant from registering it.

6.3 The Registrant must not in any way:

6.3.1 transfer or purport to transfer a proprietary right in any Domain Name Registration.

6.3.2 grant or purport to grant a Registered Domain Name as security: or

6.3.3 encumber or purport to encumber a Domain Name Registration.

6.4 The Registrant will, immediately upon being requested to do so, enter into Domain Name License with the .aeDA.

7.

 Dispute resolution

7.1 The .aeDA currently has in place a dispute resolution policy called aeDRP (the .ae Dispute Resolution Policy) between the Registrant and a third party, in relation to entitlements to the Registered Domain Name the subject of this Agreement. The parties agree that the aeDRP binds the Registrar and the Registrant as if it were incorporated in the Registrant Agreement.

8.

 Registrant Warranties

8.1 The Registrant Warrants that it meets, and continues to meet, the Eligibility criteria prescribed in the .aeDA Policies relating to the Registering of a Domain Name. In the event that the Registrant ceases to meet such Eligibility criteria, the Domain Name License may be terminated by either the Registrar or the.aeDA.

8.2 The Registrant makes the warranties set out in Registrant Warranties Policy (and any other Policy introduced in substitution, replacement or amendment to that Policy by the Registrar). The warranties include, without limitation, that all information supplied to the Registrar for the Registration of the Domain Name the subject of this Agreement is true, complete and correct. The Registrant accepts that the .aeDA or the Registrar shall cancel the Registration of the Domain Name the subject of this Agreement if any of the warranties are not true.

8.3 The Registrant Warrants that it has not previously submitted a Domain Name which is the same as the Domain Name the subject of this Agreement for Registration with another Registrar where:

8.3.1 the Registrant is relying upon the same Eligibility criteria for both Domain Names; and

8.3.2 the Domain Name has previously been rejected by the other Registrar.

9.

 Liability

9.1 The Registrant shall not pursue any claim against the .aeDA for anything arising out of this Agreement or related to the Domain name the subject of this agreement, and the .aeDA is not liable for any direct, indirect, special, punitive, exemplary or consequential damages, including but not limited to damages resulting from loss of use, lost profits, lost business revenue or third party damages arising from any breach by the Registrar of its obligations under the Registrant Agreement or the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar.

9.2 The Registrant acknowledges and agrees that if the Registrar has any outstanding fees owing to the .aeDA, entitling the .aeDA to terminate the Registry-Registrar Agreement (RRA) between the .aeDA and the Registrar, the .aeDA may in its sole discretion terminate the Registry-Registrar Agreement (RRA).

9.3 The Registrant agrees that the .aeDA is not responsible for the use of any Domain Name in the Registry database and that the .aeDA is not responsible in any way for any conflict or dispute with or any actual or threatened claim against a Registrar or Registrant, including one relating to a registered or unregistered trademark, a corporate, business or other trade name, rights relating to a name or other identifying indicia or of an individual or other intellectual property rights of a third party or relating to the defamation or unlawful discrimination with respect to any other person.

9.4 Notwithstanding any other provision of this Agreement and to the fullest extent permitted by law, the .aeDA will not be liable to the Registrant for consequential, indirect or special losses or damages of any kind (including, without limitation, loss of profit, loss or corruption of data, business interruption or indirect costs) suffered by the Registrant as a result of any act or omission whatsoever of the .aeDA, its employees, agents or subcontractors

10.

Privacy Policy

When a Domain Name is registered, certain information is collected for use on the Whois Service. The Whois Service allows internet users to query a Domain Name to find out the identity and contact details of Registrants. The public Whois service is a standard feature of Domain Name systems around the world. Please see the .aeDA´s Whois Data Collection and Display Policy www.aeDA.ae which sets out the guidelines on the collection, disclosure and use of Whois data.

11.

Registrant Agreement

We support to accept orders for Registration, Cancellation, Deletion, Renewal, Maintenance or Transfer and Billing and Technical Support to Registrants. Our Customer Service and Support in relation to ensuring, and in compliance with .aeDA policies the accuracy of and maintenance of accurate Registry Data and any necessary changes. The Domain Name must comply with the .aeDA Policies. The Registrant does not have any proprietary right arising from: the Registered Name; or the entry of a Domain Name in the Registry Database. All personal information pertaining to the Registrant is held by the .aeDA for the benefit of the public of the UAE.

12.

Domain Name License and Certificate of Registration

The Domain Name License and Certificate of Registration is Emailed to the Registrants address as stored in the Registry Database.

13.

Registrant Warranty Statement

By submitting this Application for a Domain Name, you hereby confirm that you are eligible to hold the Domain Name set out in this application, and that all information provided in this Application is true, complete and correct, and is not misleading in any way. If any of the information is later found not to be true, or is incomplete, incorrect, or misleading in any way, or if you have submitted this Application in bad faith, the Domain Name License shall be cancelled, and you shall permanently lose the use of the Domain Name.

General Terms, policies and offers

1.

 Free Domain.

Buzinessware FZCO may add Free Domain offer with other services like web hosting under below conditions.

1.1 Registration of Free domain will be applicable for TLDs .com, .net and, org only

1.2 Validity of the Free domain will be limited to 1 year

1.3 Domain will get expired automatically unless the customer did not renew on or before due date.

1.4 Buzinessware FZCO has the right to discontinue the free domain offer at any time.

2.

 Redemption Period:

The registrar will assign the domain to redemption on day 45. During this period, it is not possible to renew the domain name.

2.1 The redemption grace period lasts 30 days.

2.2 There is a fee to restore a domain from Redemption status. This fee cannot be waived or refunded.

2.3 A domain will be considered abandoned if it is not redeemed. The registrar may exercise its right to auction, sell, delete, or dispose of the name at any time.

3.

 ICANN Fee:

ICANN (the Internet Corporation for Assigned Names and Numbers) charges a mandatory annual fee of $0.18 for each year of domain registration, renewal, or transfer. ICANN fee is applicable for all gTLDS. Customer shall agree that he/she will pay the same during registration, renewal, or transfer of domains.

4.

 Domain Protect:

Domain Protect is a domain security service offered by Buzinessware FZCO along with domain registration or transfer. Domain Protect is a combination of Privacy Protection, Domain Insurance and Domain Reputation Service. Privacy protection cannot be provided with CCTLDs like .ae.

5.

Domain Offers:

We may offer special discounted price for registration of certain domains like .ae, .com, .net and .org exclusively for 2 years registration as a part of special promotion. The said offer is valid only if customer register for 2 years. Renewal price will be the actual price without any discount and the customer shall agree that he/she pay the actual price for the renewal. Buzinessware FZCO has the right to discontinue the offer any time at its sole discretion.

2. Shared Web Hosting [ Web Hosting & Windows Web Hosting]

THIS AGREEMENT is made and entered between BUZINESSWARE FZCO, hereinafter referred to as BUZINESSWARE FZCO and the Customer, who wishes to use the services of BUZINESSWARE FZCO NOW, THEREFORE, in consideration of the foregoing premises and the mutual covenants hereinafter set forth, the parties hereto agree as follows:

1.

 Service Description:

As a World Wide Web service provider, BUZINESSWARE FZCO provides shared Webhosting service on dedicated server computers which are integrated into the Internet. These server computers shall send and receive information in relationship to the World Wide Web. Customer wishes to connect to the World Wide Web utilizing the hardware and software resources of BUZINESSWARE FZCO to establish an Internet web presence on one of BUZINESSWARE FZCO’s server computers.

2.

Conditions: 

The application and this Agreement constitute a binding contract between BUZINESSWARE FZCO and the Customer and do not extend to any other person or entity. Customer may resell to third parties but is responsible for third party activities and content and is bound by the terms under this Agreement. Cancellations after the application is received and web space is set-up will still hold the Customer responsible for costs incurred by BUZINESSWARE FZCO concerning the set-up of the web space.

3.

Warranties:

With respect to the service to be provided herein, the Customer acknowledges that BUZINESSWARE FZCO makes absolutely no warranties whatsoever express or implied. As a result, the Customer agrees that BUZINESSWARE FZCO shall not be liable to the Customer for any claims or damages which may be suffered by the Customer, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.

4.

 Information: 

The utilization of any data or information received by the Customer from the utilization of the service to be provided by BUZINESSWARE FZCO is at the Customer’s sole and absolute risk. BUZINESSWARE FZCO specifically disclaims and denies any responsibility for the completeness, accuracy or quality of information obtained through the services to be provided hereby. Domain Name: If BUZINESSWARE FZCO shall acquire an Internet Domain Name on behalf of the Customer, then in such case the Customer hereby waives any and all claims which it may have against BUZINESSWARE FZCO for any loss, damage, claim or expense arising out of or in relation to the registration of such Domain Name in any on-line or off-line network directories, membership lists or registration lists, or the release of the Domain Name from such directories or lists following the termination of the providing of this service by BUZINESSWARE FZCO for any reason.

5.

Unilateral Service Revocation:

 In the event that BUZINESSWARE FZCO may at any time believe that the services cannot be continued for any reason then it will give 30 days notice for discontinuation of service and refund the payments for unutilized period of the original contract to the customer or if the service is being utilized for unlawful purposes by the Customer or in contravention with the terms and provisions herewith including the standard terms and conditions as per Annexure-A BUZINESSWARE FZCO may immediately discontinue such service to the Customer without liability.

6.

Indemnification:

The Customer shall indemnify and hold harmless BUZINESSWARE FZCO from any and all loss, cost, expense, and damages on account of any and all manner of claims, demands, actions, and proceedings that may be initiated against BUZINESSWARE FZCO on the grounds that the web space content violates any copyright, proprietary right of any person, state and federal regulations, or contains any matter that is libelous or scandalous.

7.

Changes In Terms of Agreement:

BUZINESSWARE FZCO reserves the right to make changes to the terms and conditions of this Agreement upon thirty (30) days notice to the Customer, advising of the change and the effective date thereof, but with changes in service fees being effective only at the end of any period for which the Customer has prepaid. Utilization of the service by the Customer following the effective date of such change shall constitute acceptance by the Customer of such change(s).

8.

Entire Agreement and Understanding:

This instrument and the application for web space constitute the entire agreement between the parties, and represent the complete and entire understanding of the parties with respect to the subject matter of this Agreement.

9.

Resource Usage:

Based on the prevailing industry standards, all our hosting related products were packaged around the Disk Space and Bandwidth specifications. The practice continues even in 2015. The technology has undergone a sea change with better and powerful CPUs, Cheaper and higher RAM and larger storage devices. On the software side too, the contents have steadily moved to web 2.0 and web 3.0 platforms. Dynamically generated web sites, engaging flash graphics & movies, content fetching in background like RSS, quotes, tweets etc, demand availability of other resources like CPU power, RAM allocations, Database overheads etc. It is very difficult for the customers to specify such requirements in advance. As the sites grow, so is the need of higher resources till the customer reaches a limit on the shared environment. If one customer uses more resources on a shared server, the other customer’s sites / accounts are affected. We enforce following resource limits on all our shared servers. If your needs are not met, please do not sign-up the regular hosting account. Talk to our sales or business development team to customize services for you. These resource usage limits are applicable to all web hosting (Includes “Web Hosting / Business Email/ Reseller”) accounts. These are not applicable to the dedicated / cloud servers. These policies are in place to protect you, our customers, from poor service quality.

9.1

CPU Usage:

Whether a web page is static or dynamically constructed, the web server’s CPU is used to obtain and deliver the web page to your visitors. When a page is dynamically created by a script, even more CPU cycles or resources are used, since the script has do a fair amount of processing to reconstruct your web page. It has to load the web template, obtain the data for that specific page from the database, execute the plugins or modules that you have installed, and finally assemble the page for delivery to the visitor.

Since CPU time is a finite resource shared by all websites hosted on a particular web server, if any one website excessively uses the CPU, the other sites on that computer will not have an opportunity to deliver their pages in a timely fashion, and will appear either to be sluggish or non-responsive. As such, we monitor the amount of CPU your site uses on shared web hosting plans, to prevent problems when a single website uses too much of the CPU time, adversely affecting the other websites on that server.

9.2

RAM Usage:

RAM is the temporary memory that holds your site’s scripts and their data while they execute. The maximum amount of RAM a machine can have, is fixed. That amount of RAM is shared by all accounts on those servers. This memory is needed by all programs that is run on the server, including the server itself. If your scripts are huge, or they require a lot of RAM to execute, they will be competing in that limited pool of memory shared by all sites and all programs. As such, memory usage is another resource which is limited too.

9.3

Database Connections:

The data for dynamic websites is usually kept in special databases on the web server. A database server, such as the popular MS SQL / MySQL server, manages the database and provides the information requested by the site’s scripts when they need it.

Database servers have a limit on the number of connections they can accept at any one time. When too many requests for data are made simultaneously, they run out of resources and are unable to service those requests. This typically happens when your site receives a large amount of traffic, or when you use a script that is not very efficient (for example, it makes too many requests for every page it delivers), or both.

9.4

File System Contents:

Depending on the format type used for the storage disks, there could be limitations on number sub-directories and files within a directory. All the files must have proper permissions.

9.5

Resource Usage Restrictions:

9.5.1

CPU, RAM and Processes:

CPU usage, RAM usage and Processes invoked by your account, cron or any other method should not exceed the following limitations:

1. Utilize 25% or more of CPU usage for more than 90 Seconds.

2. Consumes more than 32 MB of RAM for more than 120 Seconds.

3. Number of open files should not exceed 64.

4. Create core dumps.

5. Number of simultaneous processes should not exceed 5.

6. Execute a script/binary that forks in a way to create a fork bomb.

7. Programs may not run in the background or listen on a network port. Running bot, service or daemon in the background is not allowed.

9.5.2

Database Restrictions :

1. Database is to be used only for the hosting account on the same server.

2. Indexes must be used in databases.

3. Mysql tuning parameters cannot be modified by users.

4. All users are restricted to 15 concurrent MySQL connections.

5. Each database is restricted to a maximum of 1 GB of disk space.

6. Database queries should not exceed 1,000 per hour.

7. Database changes (insert/update/delete) should not exceed 300 queries per hour.

8. Database servers should not be used as a hosted solution.

9. Remote database access is for administrative purposes only.

9.5.3

Files and Directories :

The total number of inodes in an account may not exceed 75,000. Every file (a web page, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation. A directory cannot contain more than 2,500 immediate child files. This includes sub-directories themselves, but does not include files contained within those directories.

9.5.4

Web :

1.    Hosting accounts are to be used for the purposes of hosting web sites – they are not to be used to back up content from remote computers or as a general purpose file storage system.

2.    All third party web applications that you install must be kept up-to-date.

3.    Accounts will be suspended if any unpatched or buggy web applications are actively being exploited.

4.    Simultaneous Apache connections may not exceed 50 from one individual source at any given time.

5.    Web processes should not fork or spawn sub-processes.

6.    No Running a gaming server.

7.    No Running a proxy server or anonymizer, either publicly accessible or password protected.

8.    No Web spiders and indexers.

9.5.5

Email and Mailing Lists :

1.    Attachment Files more than 10mb are not accepted for delivery.

2.    Mailbox sizes are restricted to 1GB

3.    POP / IMAP connections are limited based on the classification of the mail servers. Please know your allocations at the time of signing up the account.

4.    Mail delivery times are not guaranteed. Based on the network congestion, recipient mail server configurations and responses, mails may get delayed, bounced or even discarded & lost at times.

5.    Mailing lists larger than 1,500 will require a semi dedicated, VPS, or dedicated server. Dividing one list into smaller parts to get around this limit is not allowed.

6.    We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.

7.    Any mailing list must comply with the rules set forth by the United States of America and can be found at: https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business

8.    No Direct SMTP mailing system scripts or mail servers are permitted. Mail should be relayed through the local MTA. Rate Limits on number of emails per hour that can be sent through our servers will apply.

9.  Any emails sent to a mailing list must contain an unsubscribe link to an automated email removal system. This system must not be behind password protection.

10.  Our SMTP gateway is to be used only for the domain you have signed up the account for. All from addresses must be from your domain name for sending outbound mails. Any other smtp tweaking to use our SMTP service is not permitted.

11.  If your email account is exploited by spammers, your account will be suspended without any notice.

12.  If your local network is infected and sends spam mails, your account will be suspended without any notice.

9.5.6

9.5.6. Cron Jobs :

1.    All cron jobs must be ‘niced’ to 15 or greater.

2.    A cron job should not execute more frequently than once every 15 minutes.

3.    If a cron usage exceeds the CPU resource limits, the account will be suspended.

6.

 Notification to Customers:

We may work with the customers to bring to their notice about the resource exceeding incidents. If it is transient, not lasting one day, our engineers will work with you to guide you to resolve the problems. If it is non-transient, it is a good sign for the customer that their online business and requirement is growing. We will do our best to work with customers to give 48 hours, 2 days, or 5 days’ notice depending on the severity of the violation. We reserve the right as outlined in the AUP to suspend a site if it is causing a severe problem.

7.

Failure to Comply with Policy:

Failure to fully comply with these terms is grounds for account suspension and/or termination without a refund. We reserve the right to remove any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund.

3. Managed WordPress Hosting

These Terms and Conditions (“Agreement”) governs the use of the services on Managed WordPress Hosting that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed WordPress Hosting (“Customer”, “Member”, ‘Client” or “you”).

3.1

Service Description:

Managed WordPress Hosting is one of the shared hosting services where the service is managed by Buzinessware. Plan allows to host 1 WordPress Website.

3.2

Inclusions:

Free Domain (.com, .net, .org) for 1 Year, Free SSL Certificate, Free Migration of 1 Website within 30 Days of Subscription, WAF, CDN, Daily Backup, Plesk Control Panel, WP Toolkit, SEO Optimizer and Unlimited storage to host 1 Website

3.3

Managed:

WordPress Periodic Security Patching, Monitoring and 24/7 Priority Support

4. Reseller Hosting

These Terms and Conditions (“Agreement”) governs the use of the services on Reseller Hosting that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Reseller Hosting (“Customer”, “Member”, ‘Client” or “you”).

4.1

Service Description:

Reseller Hosting is one of the shared hosting services which is designed especially for resellers to provide hosting accounts to their customers. We offer multiple plans in Europe, UAE and KSA regions.

4.2

Inclusions:

One Free Domain (.com, .net, .org) for 1 Year, One Free SSL Certificate, Free Migration of 10 Websites within 30 Days of Subscription, Web admin control panels (WHM/cPanel for Linux and Plesk for Windows)

4.3

Management:

eseller Hosting Plans are self-managed by default. Hosting Management plans can be subscribed if the reseller want Buzinessware to Manage the hosting.

5. Virtual Private Server (VPS)

These Terms and Conditions (“Agreement”) governs the use of the services on VPS that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our VPS (“Customer”, “Member”, ‘Client” or “you”).

5.1

Service Description:

Virtual Machine with limited resources.

5.2

Management:

Dedicated servers are self-managed by default. Customer can subscribe server management plans if customer want Buzinessware to manage the server.

5.3

Special Offers:

Email Protect (Outbound) and Web protect are available as free trial for 1-month Virtual Private Server Plans. Customer shall agree that he/ she will cancel the free trial in case he/she do not want to continue. Customer will be charged if there is no cancellation request received for the services subscribed under free trial.

5.4

Bandwidth:

Customer will get 100 GB Bandwidth by default with VPS. He/She can upgrade the bandwidth plan anytime seamlessly.

5.5

SLA:

We guarantee 99.9% uptime for all cloud services.

6. Dedicated Server

These Terms and Conditions (“Agreement”) governs the use of the services on Dedicated Server that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Dedicated Server (“Customer”, “Member”, ‘Client” or “you”).

6.1

Service Description:

BareMetal Servers with enterprise grade components.

6.2

Management:

Dedicated servers are self-managed by default. Customer can opt server management plans if customer want Buzinessware FZCO to manage the server.

6.3

Special Offers:

Email Protect (Outbound) and Web protect are available as free trial for 1-month Dedicated Server Plans. Customer shall agree that he/ she will cancel the free trial in case he/she do not want to continue. Customer will be charged if there is no cancellation request received for the services subscribed under free trial.

6.4

Bandwidth:

Customer will get 100 GB Bandwidth by default with VPS. He/She can upgrade the bandwidth plan anytime seamlessly.

6.5

SLA:

We guarantee 99.9% uptime for all cloud services.

7. Web Services

These Terms and Conditions (“Agreement”) governs the use of the services on Web Services that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Web Services (“Customer”, “Member”, ‘Client” or “you”).

7.1

Service Description:

Web site /eCommerce / Application Development Service

7.2

Management:

AMC can be purchased for the maintenance and management of designed websites.

8. DIY Site Builder

These Terms and Conditions (“Agreement”) governs the use of the services on DIY Website Builder that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our DIY Website Builder (“Customer”, “Member”, ‘Client” or “you”).

8.1

Service Description:

Easy to use Website Builder platform with readymade templates.

8.2

Management:

Google workspace plans offered by Buzinessware are self-managed

9. Email Marketing

These Terms and Conditions (“Agreement”) governs the use of the services on Email Marketing System that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Email Marketing System (“Customer”, “Member”, ‘Client” or “you”).

9.1

Service Description:

Platform to schedule and send email campaigns.

9.2

Billing term:

Buzinessware offer Monthly Credits Plans with Monthly and Yearly Billing. Also, customer can subscribe yearly credits with yearly payment.

9.3

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the campaigns including scheduling.

9.4

Professional Service:

We offer newsletter designing as professional service. If customer do not have any designer, he/she can purchase the Newsletter designing service from us.

10. Search Engine Optimization

These Terms and Conditions (“Agreement”) governs the use of the services on Search Engine Optimization that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Search Engine Optimization (“Customer”, “Member”, ‘Client” or “you”).

10.1

Service Description:

Service Description

10.2

Plans:

We offer one time booster pack as well as ongoing plans.

10.3

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the campaigns including scheduling.

11. Acronis Backup & Cyber Protection

These Terms and Conditions (“Agreement”) governs the use of the services on Acronis Backup & Cyber Protection that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Acronis Backup & Cyber Protection (“Customer”, “Member”, ‘Client” or “you”).

11.1

Service Description:

File/Drive, Application and Database Backup on Cloud and Cyber Protection suite. Applicable for Servers.

11.2

Plans:

We offer 2 types of product categories: Per Workload model and per GB model (unlimited workloads)

11.3

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the backup and cyber protection including scheduling.

11.4

Professional Service:

We offer onetime backup configuration service as a professional service. Customer can opt the service if they do not know how to configure or do not have enough time to manage.

11.5

Addons:

Customer can add addons like advanced security, advanced backup, advanced management, advanced DR etc based on their requirements.

12. Website Backup & Security

These Terms and Conditions (“Agreement”) governs the use of the services on Website Backup & Security that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Website Backup & Security (“Customer”, “Member”, ‘Client” or “you”).

12.1

Service Description:

Website backup and security service for the websites hosted especially on shared hosting environment.

12.2

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the backup and cyber protection including scheduling.

13. Email Protect

These Terms and Conditions (“Agreement”) governs the use of the services on Email Protect that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Email Protect (“Customer”, “Member”, ‘Client” or “you”).

13.1

Service Description:

All-in-one security for your emails to protect from SPAM and vulnerably receiving through emails.

13.2

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the website backup and security.

14. Bitdefender

These Terms and Conditions (“Agreement”) governs the use of the services on Bitdefender that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Bitdefender (“Customer”, “Member”, ‘Client” or “you”).

14.1

Service Description:

Endpoint Protection for Servers, VMs and Workstations.

14.2

Management:

Buzinessware offer Bitdefender as self-managed service.

15. SSL & Signing Certificates

These Terms and Conditions (“Agreement”) governs the use of the services on SSL & Signing Certificates that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our SSL & Signing Certificates (“Customer”, “Member”, ‘Client” or “you”).

15.1

Service Description:

Installation of SSL Certificate help your website enables encryption of data and secure customers website.

15.2

Professional Service:

Buzinessware offer SSL Certificate Installation service as Professional service.

16. Web Protect

These Terms and Conditions (“Agreement”) governs the use of the services on Web Protect that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Web Protect (“Customer”, “Member”, ‘Client” or “you”).

16.1

Service Description:

Combination of Web Application Firewall (WAF), Content Delivery Network (CDN) and Anycast DNS help protect customer’s websites from Intrusions and other attacks through web.

16.2

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the Website Backup & Cyber Protection.

17. Microsoft 365

These Terms and Conditions (“Agreement”) governs the use of the services on Microsoft 365 that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Microsoft 365 (“Customer”, “Member”, ‘Client” or “you”).

17.1

Management:

Buzinessware offer 2 types of Microsoft 365 plans – Self-managed and managed.

17.1.1

Self-Managed:

This is a license only product available with 24/7 Standard Support.

17.1.2

Managed:

Managed plans include License, Initial Setup, Daily Email & SharePoint Backup and 24/7 Priority Support. 50% discount on migration of email users are applicable for Managed 365 plans.

17.2

Billing Term:

Microsoft 365 and Managed Microsoft 365 Plans are available with Monthly and Annual terms (Annual Commitment). Microsoft 365 licenses subscribed with Annual Commitment cannot be cancelled in between the contract. There shall not be any refund.

17.3

Migration Policy:

Migration of Emails will be charged per User if customer want Buzinessware to migrate their email data from third-party server. Under the migration service, we Buzinessware is responsible for only migrating emails from customer’s provider. Buzinessware will not be responsible for any data loss.

18. Google Workspace

These Terms and Conditions (“Agreement”) governs the use of the services on Google Workspace that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Google Workspace (“Customer”, “Member”, ‘Client” or “you”).

18.1

Management:

Google workspace plans offered by Buzinessware are self-managed

18.2

Billing Term:

Google Workspace plans are available with Monthly and Annual terms (Annual Commitment). Google workspace licenses subscribed with Annual Commitment cannot be cancelled in between the contract. There shall not be any refund.

18.3

Migration Policy:

Migration of Emails will be charged per User if customer want Buzinessware to migrate their email data from third-party server. Under the migration service, we Buzinessware is responsible for only migrating emails from customer’s provider. Buzinessware will not be responsible for any data loss.

19. Business Email

These Terms and Conditions (“Agreement”) governs the use of the services on Business Email that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Business Email (“Customer”, “Member”, ‘Client” or “you”).

19.1

Service Description :

POP3/IMAP email service from UAE Datacentre. All plans include Premium Spam Protection and Priority Support.

19.2

Management:

Customer can subscribe to Managed Service if he/she want Buzinessware to manage the Business Email.

20. Electronics Software Delivery

These Terms and Conditions (“Agreement”) governs the use of the services on Electronics Software Delivery that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Electronics Software Delivery (“Customer”, “Member”, ‘Client” or “you”).

20.1

Service Description:

Electronically assigned licenses of Microsoft products like Microsoft 365, Microsoft Office, Visio and Project. Some of the licenses are perpetual.

20.2

Management:

All plans under Electronics Software Delivery are self-managed

21. Cloud Desktop

These Terms and Conditions (“Agreement”) governs the use of the services on Cloud Desktop Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Cloud Desktop Service (“Customer”, “Member”, ‘Client” or “you”).

21.1

Service Description:

Virtual Desktop on Cloud. Customer can subscribe and add necessary applications.

21.2

Management:

All plans under Electronics Software Delivery are self-managed

22. Remote IT Support

These Terms and Conditions (“Agreement”) governs the use of the services on Remote IT Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Remote IT Service (“Customer”, “Member”, ‘Client” or “you”).

22.1

Service Description:

24/7 monitoring and management of customer’s workstations. This help eliminate issues in a low-resolution time. This help reduce lots of cost.

23. Remote Desktop

These Terms and Conditions (“Agreement”) governs the use of the services on Remote Desktop Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Remote Desktop Service (“Customer”, “Member”, ‘Client” or “you”).

23.1

Service Description:

Remote Desktop user from a shared environment.

23.2

Management:

All plans under Remote Desktop service are self-managed

24. Managed Multi-cloud

These Terms and Conditions (“Agreement”) governs the use of the services on Managed Multi-cloud Service that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed Multi-cloud Service (“Customer”, “Member”, ‘Client” or “you”).

24.1

Service Description:

We Buzinessware offer cloud services from Buzinessware Cloud in UAE and KSA regions, AWS from all available regions, Azure from all available regions, Digital Ocean from all available regions, Google Cloud from all available regions, etc.

24.2

Management:

All plans under multi-cloud are managed by default, Customer can upgrade server management from Managed-to-Managed Pro seamlessly.

24.3

Bandwidth:

Customer will get 5 GB Bandwidth by default with Buzinessware, AWS and Azure Cloud. He/She can upgrade the bandwidth plan anytime.

24.4

SLA:

We guarantee 99.9% uptime for all cloud services.

25. Managed Solutions

These Terms and Conditions (“Agreement”) governs the use of the services on Managed Multi-cloud solutions that are made available by BUZINESSWARE FZCO. (“BUZINESSWARE FZCO”, “we” or “us”). These Terms and Conditions represent the whole agreement and understanding between BUZINESSWARE FZCO and the individual or entity who subscribes to our Managed Multi-cloud solutions (“Customer”, “Member”, ‘Client” or “you”).

25.1

Service Description:

Cloud native solutions including Managed Cloud Web Hosting, Managed Cloud eCommerce Hosting, Managed Cloud Application Hosting etc.

25.2

Management:

All plans under multi-cloud are managed by default, Customer can upgrade server management from Managed-to-Managed Pro seamlessly.

25.3

Bandwidth:

Customer will get 5 GB Bandwidth by default with Buzinessware, AWS and Azure Cloud. He/She can upgrade the bandwidth plan anytime.

25.4

SLA:

We guarantee 99.9% uptime for all cloud services.

25.5

Customer:

shall agree that he/she will pay additionally in case of any extra resources usage than committed.

Service Level Agreements

Service-level agreements (SLAs) describe our commitments for uptime and connectivity. The SLA for VPS, Dedicated Server and Managed Multi-Cloud Services are listed below

“We”/”Us”/”Our”/”Buzinessware FZCO” means Buzinessware FZCO, 404, Apricot Tower, Dubai Silicon Oasis, Dubai, United Arab Emirates and/or any of its subsidiaries and/ or affiliates involved in providing the Services.

“You”/” Your”/” Yourself”/” User”/” Customer” means the user of the Website and/or customer of the Services.

Buzinessware FZCO strives to provide a high-quality service and backs it up with a comprehensive Service Level Agreement

This SLA is an integral part of your agreement with us as referenced in our Terms of Service

The compensations described in this SLA are your sole and exclusive compensations for the events covered by the SLA.

Buzinessware FZCO may make changes to the Service Level Agreement from time to time. When these changes are made, Buzinessware FZCO will make a new copy of the Service Level Agreement available at Terms of Service. Buzinessware will also notify you of any substantial changes on the email address provided by you during the registration process and give you the opportunity to terminate your contract with us should you not agree with these substantial changes. You understand and agree that if you use the Services after the date indicated in the said email, Buzinessware FZCO will treat your use as acceptance of the updated Service Level Agreement.

Standard Level of Service (Service Standard)

Buzinessware’ goal is to ensure that our services are available to Customers with at least 99.5% effective uptime.

SLA Credit for Buzinessware Cloud/VPS/Dedicated Server

Credits disbursed when service standard is not met

We will compensate our customers if our Service Standards are not met and provided the Customer(s) would have reported it through our Support Portal. Compensation will be through credit against Customer’s next monthly invoice. Collectively, these are referred to as SLA Credits. SLA Credits are based on our monitoring, may not exceed the total amount of Fees you have paid to us for the month in which we failed to meet the Service Standards, may not be aggregated, and will not be paid in cash.

Uptime %	Credit
Less than 99.5% but equal to or greater than 98.0%	2.5%
Less than 98.0% but equal to or greater than 95.0%	5.0%
Less than 95.0% but equal to or greater than 90.0%	7.5%
Less than 90.0% but equal to or greater than 85.0%	10.0%
Less than 85.0%	1 Month Free

Situations in which we will not disburse any credit

All calculations are based on effective uptime%. Therefore, scheduled maintenance and reboots after patching/kernel upgrade will not be considered as downtime. Should we fail to meet the Service Standard goal as a result of scheduled outages, emergency maintenance or Force Majeure Events, the SLA Credit policy will not be applicable.

If the failure to meet the Service Standards is based on a non-standard environment, customer authored code or changes to the Service by parties other than Buzinessware FZCO, you will not be entitled to any SLA Credit.

Azure Cloud - SLA

https://azure.microsoft.com/en-us/support/legal/sla/

AWS - SLA

https://aws.amazon.com/compute/sla/

Digital Ocean - SLA

For any Single Instance Virtual Machine using general purpose block storage for all Operating System Disks and Data Disks, we guarantee you will have Virtual Machine Connectivity of at least 99.99%.

SLA Exclusions

This SLA and any applicable Service Levels do not apply to any performance or availability issues: